Contact information
Contact Information
Last updated: October 24, 2026
One inbox reaches every corner of sweattacos: order help, tracking, returns, lost parcels, billing, product questions, and privacy or legal requests. We answer personally, usually within 24–48 business hours. This page tells you where to write, when we are at our desks, and what to attach so your issue is solved on the first reply.
Where to Write
Customer service email:
This is our official contact address for everything — shoppers writing about an order in transit, customers opening a return, and formal correspondence addressed to the company. Email is the fastest and most reliable channel, and it keeps a written trail of every answer we give you.
Website: https://sweattacos.shop Postal address: 1820 S Steele St, Denver, CO 80210, United States
Who You Are Talking To
When We Answer
Support operates Monday to Friday, 9:00 a.m. – 5:00 p.m. Mountain Time, except U.S. public holidays. Messages received outside those hours are answered the next business day, in the order they arrived. Most replies go out well inside 24 hours.
Before You Hit Send
Include these three things and your answer will almost always come in a single reply:
- Your order number — it sits at the top of your confirmation email.
- The email address you ordered with, if you are writing from a different account.
- Photos, when the topic is a damaged item or a wrong product received.
What We Can Sort Out for You
- Dispatch and delivery — status checks on the 2–3 day packing window and the 20–45 day transit estimates
- Tracking numbers — sent to any customer who asks, within 24–48 hours
- Returns — free for 30 days from delivery, with refunds to your original payment method in 3–7 business days
- Lost and damaged parcels — carrier investigations, free reshipments, or full refunds
- Payments, invoices, and billing questions
- Choosing products — sizes, ingredients, availability, and restock dates
The Fine Print, If You Want It
Our Terms of Service, Privacy Policy, Return and Refund Policy, Shipping Policy, Legal Notice, and FAQ are linked in the footer of sweattacos.shop and are the definitive word on how we operate.
We read everything you send — and we are glad you stopped by.
sweattacos — Sweat Cosmetics Inc.