Refund policy

Return and Refund Policy

Last updated: October 24, 2026

sweattacos, the online store operated by Sweat Cosmetics Inc. ("we", "us", "our"), wants you to feel confident ordering from www.sweattacos.shop. If something is not right with your purchase, the policy below tells you exactly where you stand. It applies together with our Terms of Service and does not reduce any rights given to you by the consumer laws of your state or country.

At a Glance

  • 30 calendar days from delivery to request a free return
  • Refunds back to your original payment method within 3–7 business days
  • No restocking fees, no return shipping charges on approved returns
  • No customs duties or import taxes for customers — ever
  • Free delivery on orders over $30.00 USD

What Can Be Returned

Any item may be returned within 30 calendar days of the delivery date, provided that:

  • it is unused, unwashed, and shows no signs of wear;
  • it is complete, with all original packaging, tags, inserts, and accessories; and
  • you can identify the purchase with an order number or the email address used to order.

We inspect every return on arrival. If an item fails inspection because it has been used or damaged after delivery, we cannot refund it, and we will contact you to arrange having it sent back to you.

What Cannot Be Returned

For hygiene and safety reasons — and because some products cannot legally be resold once opened — the following are final sale:

  • opened or seals-broken beauty, skincare, and personal care products
  • perishable goods
  • items customized or engraved for you
  • gift cards and digital downloads
  • goods labeled "final sale" or "clearance" on the product page

Unopened, sealed items from these categories may still be returned within the 30-day window, and nothing in this list prevents us from helping you when we have made a mistake — see the next section.

When Something Arrives Wrong

If your parcel turns up damaged, if an item is defective, or if we shipped you something you did not order, email marceloidsoli@outlook.com within 7 days of delivery and attach a photo or two. We will immediately arrange a free replacement or a full refund, whichever you prefer, and cover all associated shipping. Proving the courier's mistake is never your job.

Requesting a Return — Step by Step

  1. Email us at marceloidsoli@outlook.com with your order number, the item(s) in question, and a short note on why you are returning them.
  2. Wait for approval. Within 1–2 business days we reply with a return authorization, our return address, and packing instructions.
  3. Pack and post the item following those instructions, ideally with a shipping receipt kept for your records.
  4. Inspection and refund. Once the item arrives and passes inspection, we email you confirmation and issue the refund the same day.

Please do not mail anything back before receiving authorization — unauthorized returns cannot be matched to customers and may be refused at the warehouse.

Your Refund, Timed

Approved refunds are always returned to the payment method used for the purchase — never store credit unless you ask for it. You should see the money reappear in your account within 3–7 business days; card issuers and banks differ slightly in how quickly they post incoming refunds.

If 7 business days have passed and nothing has landed, check with your bank first, then email us your order number and we will trace the refund with our payment processor.

Charges You Will Never Pay

  • Customs duties, import taxes, border fees, carrier handling surcharges: absorbed by us in every country we ship to, including the United States and the United Kingdom.
  • Delivery on orders over $30.00 USD: free, automatically applied at checkout. Orders of $30.00 or less may carry a small standard shipping fee, always shown before you pay.
  • Restocking or processing fees on approved returns: none.

Exchanges and Order Cancellations

The most reliable exchange is a refund plus a fresh order — that way the item you want is reserved immediately rather than waiting for your return to reach us. To cancel an order that has not yet shipped, email marceloidsoli@outlook.com within 12 hours of ordering and we will void it for a full refund.

Contact

  • Email: marceloidsoli@outlook.com
  • Store: sweattacos, operated by Sweat Cosmetics Inc.
  • Address: 1820 S Steele St, Denver, CO 80210, United States
  • Website: https://sweattacos.shop